Infrastructure & Technology We know how important it is to stay updated with the latest technology techniques.

robust-technology BPO Viet Nam caters to the customized needs of the clients. The devoted team of professional’s services areas related to Healthcare, Travel, Banking and financial services, Utilities, insurance and more.

The infrastructure is well updated including the agent desktops, IVR controls, access systems and reporting systems. The entre data is well secured with graphical control applications. The calls that are received or are made to the client are recorded and kept for duration of time for letting the client monitor the records. For taking the voice calls staff is well trained on do not call regulations’.

We use multiple network paths to ensure the work does not get hampered even if there are any adverse working conditions. Our network is monitored 24*7 by an experienced team of network managers and voice engineers. The use of the right technology ensures that the man hours are completely utilized with higher quality results.

The technology that we use at BPO Asia Pacific is mentioned below:

  • 4 GB RAM workstations
  • Softphone Xlite 5.0 Headsets
  • 2911 Cisco Router
  • 16 mbps High Speed Internet
  • Cisco Unified IP phone 6921
  • Sennheiser Headset – for superior quality transmission of voice
  • Jabra GN2000 Duo Noise Canceling IP
  • Predictive Dialer
  • Intel Pentium i7 3770 3.9 Ghz Ivy Bridge Gen3
  • Gigabyte Z77 Motherboard
  • 16 GB Corsair/Gskill Memory Module